KeithLink HELP & SUPPORT
- After your payment for your first purchase is confirmed, you will be automatically enrolled as a member.
- You can also register anytime.
- Click log in.
- Click “Forgot your password” and then enter your registered email.
- The password reset notification will be sent to your default email address.
- Click the link in the email to reset your password.
Please directly contact our customer service center.
Please click “member”, login with your email address and password, and then click “personal information and password modification,” where you can change your login email, password or delivery address info. If you’d like to change your contact phone number, simply enter your new number when you place your next order and your contact phone number will be automatically updated.
To subscribe, please click “Join our Member for more discount” at the middle of our Home page. If you’d like to unsubscribe, please contact us.
If you haven’t received a confirmation notice for 12 hours after you completed your order, please check your spam folder. If you still don’t see any, please contact us.
To ensure that you receive all KeithLink order confirmation letters, goods delivery information and special discount offers, PCHome and YAHOO mailboxes are not recommended.
If your KeithLink order confirmation letters, goods delivery information, and newsletters are wrongly classified as spam, please select them and click the Not Spam or Add to Contacts button.
It is because COVID-19, The shipping cost has increased, especially for shipping to Europe, has increased very much, so we are currently unable to provide free shipping service to European customers at this moment, Thank you for your understanding.
Free shipping area:
Hong Kong, Japan, Korea, Singapore, USA, United Kingdom, France, Indonesia.
KeithLink assures you of a fast, simple and safe shopping experience. Membership is not pre-required to shop with us.
Not a member：Select your your favorite goods >> Add to Cart >> Checkout >> Enter your correct delivery information >> Select payment method >> Shopping completed!
Member：Select your favorite goods >> Add to Cart >> Enter Account Password >> Select payment method >> Shopping completed!
※ Friendly Reminder: Placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after payment.
- Credit cards (except American Express).
Please login, then check the order processing status.
If your order is already placed, you cannot adjust the quantity or size of the items, nor cancel or combine orders for free shipping.
If you need to change quantity or size, please contact us.
If you need to merge orders for free shipping, please cancel all orders then reorder.
Order modifications are not accepted after shipping.
- When a product is currently out of stock, you will see a “sold out” sign at the product size button.
- If you still want it so much that you cannot accept the fact that it’s sold out, please contact us.
- Post Office
- SF EXPRESS (Hong Kong only)
- Hong Kong / Macau
- Asia (Japan, Korea, China) / Oceania (Singapore, Malaysia, Philippines, Indonesia)
- America, Canada, United Kingdom
- Europe (Germany, Italy, Czech, Republic, Belgium, France, Switzerland, Netherlands, Sweden, Spain, Austria)
- Australia, New Zealand
Order over 500 TWD, KeithLink offer free shipping.
but if you live in the following Country, we are temporarily unable to provide free shipping, it is because COVID-19 increase shipping costs, Thank you for your understanding. but if the shipping fee back to the normal, we will keep offer free shipping when the order over 500TWD.
There is the Country list for we unable to provide free shipping : Australia, Austria, Bulgaria, Canada, Czech Republic, Denmark, Finland, Germany, Greece, Hungary, Ltaly, Luxembourg, Poland, Portugal, Romania, Slovakia, Spain, Sweden
(1) Hong Kong / Macau 3 business days.
(2) Asia / Oceania 7~10 business days.
(3) America 12 ~ 14 business days.
(4) Europe 14 ~ 16 business days.
Your item might be at your post office waiting for you to pick up. The postman will call you if you’ve missed the delivery for the second time. If you miss the call, please contact your local’s post office, and provide your mail serial number.
For international customers, allow us to remind you that taxing differs from country to country. If you are ordering from another country, small amounts of import duties, VAT, or local sales tax might become applicable at your country during process of delivery.
The bill will be sent to you from your courier, which is out of our reach, and we are not able to estimate beforehand the exact amount of duties you will have to pay.
If products are returned solely because of taxing issues, you will be in charge of the returned shipping fee. If the returned shipping fee exceeds the original payment, there will be no refund
Return and refund
Within 7 days of receipt, refund is guaranteed for all un-opened or intact products. If you’d like to return an item, please send it back by post to KeithLink Showroom in TAIWAN.
Refund will be initiated within 7 days (excluding delivery process time) after we receive your returned item, and we will send you an email to inform you. Purchased items will be refunded as original payment method.
For sanitary reasons, private clothing becomes non-refundable as soon as they are unwrapped. All defective products are returnable as long as labels and tags are still attached.
※ Friendly reminder: The return shipping fee will be deducted from refund.
※ Please note that the following conditions might affect the amount of refund made:
- Clothing stained with makeup
- Clothing already worn, with sweat, dirt, or perfume stains
- Unwrapped private clothing
- Labels or tags detached
- Products not in the original state and condition when received (being processed with extra embroidery, tailoring, or printing etc.)
- Not returning all gifts along with the purchased item (except for product catalogs)
- Returning after seven days of receipt
- Non-returnable special orders or defective product sales
We will inform you by email once your parcel is received and your refund is initiated. Refunds will be credited to your original payment method.
If you refuse to pay Import duties, VAT,Local sales tax, lead to return, we will charge the returned goods generated shipping costs.
※All goods sent to the United Kingdom will be taxed by the local government. If the goods are returned due to your unwillingness to pay customs duties, we will replace the returned freight in the return of the goods returned to you. Please confirm before order.
(1) All coupons issued by KeithLink can be used on KeithLink’s official website for all single orders of NT$1000 or more.
(2) Only one coupon can be used per order.
(3) Coupons cannot be combined with other promotional offers.
(4) All coupons are single-use that cannot be reiussed.
(5) Feel free to contact us if you have any more questions related to coupons.
In the event of return, coupon savings may be deducted from refund.
If the total value of purchased items (not including those that are returned) does not meet the minimum requirement (NT$1000), coupons become inapplicable and will be deducted from the refund.
For example, you made a purchase of over NT$3000 and redeemed a NT$200 coupon.
- If you’d like to return all items of this order, once you meet the return and refund policy, you will receive a refund of a maximum of NT$2800 (the actual amount of payment which you have made.)
- If you’d like to return part of your order, the redemption of the coupon will be subject to the total value of your order after return. If your returned items are of value of NT$2200, you will receive a refund of a maximum of NT$2000, since your order no longer meets the minimum requirement (NT$1000).
- All coupons are single-use and cannot be reissued.